❗Support & Troubleshooting

Need extra help? Here's a step-by-step guide.

Issuing HQ Cards to Team Members

Steps:

• Add team members to your organisation

• Select "Create Card" and select the relevant team member you would like to create a card for

• Complete the fields and create a card for your team member

Only users with Owner roles will be able to issue cards to other team members

Setting Limits

Steps:

• The default daily limit is set at $5,000 USDC

• To change the daily limit, navigate to the Cards Dashboard and select "Change Limit"

• Set the desired daily limit

The daily card limit is shared across all cards issued

Setting Individual Card Limits

Steps:

• Navigate to the Cards dashboard and select the "Cards" tab

• Select the individual card and navigate to "Card limits"

• Set the desired individual or monthly limits

Freezing or Cancelling your Card

Steps:

• Navigate to the Cards dashboard and select the "Cards" tab

• Select the individual card and navigate to "Manage Card"

• Select "Freeze Card" or "Cancel Card"

Cancelling a card is permanent and cannot be undone

Raising a Dispute

Steps:

• Ensure you have the following information ready:

  • Date of transaction

  • Transaction amount

  • Merchant name

  • Reason for dispute

• Email the above details to [e-mail] and our team will be in touch with you

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